We accept returns of new, unused merchandise within 30-days of delivery receipt. Refunds will be returned in the same form of payment as received. A free return label is included in each package for the 48 US states, if missing one is available upon request via email ndidiobi@ndidobi.com or call 1- 888-514-8544. For any product that is damaged or have any malfunctions can be replaced for free or fixed within 3 years of purchase of the date. We stand by the quality of our leather products! International returns Hawaii and Alaska are not part of our free shipping offer . The purchase price of merchandise will be refunded in full minus the shipping and handling.